Frequently Asked Questions
Insurance - IMPORTANT, PLEASE READ
RhinoMoto is not responsible for your package once it in the possession of the carrier. Priority Mail shipping includes $50 of insurance for domestic shipping and $200 for international shipping. Insurance is not included for First Class International shipping. We therefore recommend that you purchase insurance for high value and/or First Class International packages. You may purchase insurance by selecting the checkbox labeled "Enable Stamps Shipping Insurance (optional)" at the bottom of the billing information section on the checkout page. The correct amount will be added to your shipping charge that reflects the value and shipping destination of your order.
International Shipping Charges
We use US Post Office Priority Mail International or First Class International for international shipping. Priority Mail International delivery times are quoted as 6-10 business days. First Class International delivery is has no quoted delivery time. These transit times are not guaranteed and tracking is available. Contact us before you order if you need faster shipping. This could increase your shipping costs by as much as 3-5 times depending on the chosen method. All taxes and duties are the responsibility of the customer and will be assessed and charged by the appropriate government agency in the destination country. These are NOT collected by RhinoMoto, with the exception of VAT in the UK.
Domestic Shipping Options & Charges
We ship USPS Priority within the continental U.S. Shipping charges are calculated based upon the item size and weight when you begin the checkout process. First Class shipping is available for smaller kits under one pound in weight. Special shipping arrangements can be made if you contact us by email rather than ordering through the online store.
How to Contact Us!
Address: 6525 Crown Blvd. #20181 San Jose, CA 95160
RhinoMoto accepts Visa, MasterCard, Discover and American Express. After filling out our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. At shipment a payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.
Sales Tax Information
We are required by law to collect applicable tax on all shipments to California. No tax will be added to orders that ship to addresses outside of California or to dealers holding valid resale numbers. If applicable, the appropriate tax will be automatically added to your order total.
Please note that the CA sales tax rate will be calculated at the Santa Clara county rate. We will therefore be required to charge 9.725% on all orders shipped within California.
Product Quality Guarantee
We guarantee all merchandise to be free of defects in materials and workmanship. If a problem occurs, we will revalue or replace the item at our option and to your satisfaction. This guarantee does not cover normal wear and tear. If you experience any problems with the quality of our products, please contact us at email@example.com and we will be happy to serve you.
Security of Your Personal Information:
RhinoMoto utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone else to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes.
You can tell when you're in a secure environment by the following signs: the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology and all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. Our accounting system discards your credit card information except for the last four digits of your card after your transaction is complete.
Refunds & Exchanges
Shopping is easy in the RhinoMoto Online Store. All refunds and exchanges will be gladly accepted when merchandise is returned in its original condition with a valid RMA number. Please contact firstname.lastname@example.org to obtain an RMA number if you are unsatisfied with your purchase for any reason. A credit for the amount of the product plus taxes will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO credit for the shipping and handling amount. Please send the merchandise and your original payment receipt to:
Rhino Motorcycle Products
Merchandise Return Dept.
6525 Crown Blvd. #20181
San Jose, CA 95160.
Please indicate whether you are returning or exchanging the product. If exchanging, indicate the replacement product of your choice. If returning product for refund, please reference the RMA number on the package or paperwork.