Frequently Asked Questions
Insurance - IMPORTANT, PLEASE READ
RhinoMoto is not responsible for your package once it in the possession of the carrier. Priority Mail shipping includes $50 of insurance for domestic shipping and $200 for international shipping. Insurance is not included for First Class International shipping. We therefore recommend that you purchase insurance for high value and/or First Class International packages. You may purchase insurance by selecting the checkbox labeled "Enable Stamps Shipping Insurance (optional)" at the bottom of the billing information section on the checkout page. The correct amount will be added to your shipping charge that reflects the value and shipping destination of your order.
International Shipping Charges
We use US Post Office Priority Mail International or First Class International for international shipping. Priority Mail International delivery times are quoted as 6-10 business days. First Class International delivery is has no quoted delivery time. These transit times are not guaranteed and tracking is available. Contact us before you order if you need faster shipping. This could increase your shipping costs by as much as 3-5 times depending on the chosen method. All taxes and duties are the responsibility of the customer and will be assessed and charged by the appropriate government agency in the destination country. These are NOT collected by RhinoMoto, with the exception of VAT in the UK.
Domestic Shipping Options & Charges
We ship USPS Priority within the continental U.S. Shipping charges are calculated based upon the item size and weight when you begin the checkout process. First Class shipping is available for smaller kits under one pound in weight. Special shipping arrangements can be made if you contact us by email rather than ordering through the online store.
How to Contact Us
Address: 6525 Crown Blvd. #20181 San Jose, CA 95160
RhinoMoto accepts Visa, MasterCard, Discover and American Express. After filling out our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. At shipment a payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.
Sales Tax Information
We are required by law to collect applicable tax on all shipments to California. No tax will be added to orders that ship to addresses outside of California or to dealers holding valid resale numbers. If applicable, the appropriate tax will be automatically added to your order total.
Please note that the CA sales tax rate will be calculated at the Santa Clara county rate. We will therefore be required to charge 9.725% on all orders shipped within California.
Product Quality Guarantee
We guarantee all merchandise to be free of defects in materials and workmanship. If a problem occurs, we will revalue or replace the item at our option and to your satisfaction. This guarantee does not cover normal wear and tear. If you experience any problems with the quality of our products, please contact us at email@example.com and we will be happy to serve you.
Security of Your Personal Information:
RhinoMoto utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone else to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes.
You can tell when you're in a secure environment by the following signs: the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology and all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. Our accounting system discards your credit card information except for the last four digits of your card after your transaction is complete.
Refunds & Exchanges
Shopping is easy in the RhinoMoto Online Store. All refunds and exchanges will be gladly accepted when merchandise is returned in its original condition with a valid RMA number. Please contact firstname.lastname@example.org to obtain an RMA number if you are unsatisfied with your purchase for any reason. A credit for the amount of the product plus taxes will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO credit for the shipping and handling amount. Please send the merchandise and your original payment receipt to:
Rhino Motorcycle Products
Merchandise Return Dept.
6525 Crown Blvd. #20181
San Jose, CA 95160.
Please indicate whether you are returning or exchanging the product. If exchanging, indicate the replacement product of your choice. If returning product for refund, please reference the RMA number on the package or paperwork.
Terms and Conditions
By using our website and/or using the services that are provided, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions. These Terms and Conditions unconditionally extend and apply to all related applications, internet service, or website extensions. If you are not in agreement with all of these Terms and Conditions, you are prohibited from using this Website, and you may discontinue use immediately. rhinomoto.com recommends that you save or print a copy of these Terms and Conditions for future reference.
Agreement to Terms and Conditions
rhinomoto.com Terms And Conditions (these "Terms" or these "Terms and Conditions") contained in this Agreement shall govern your use of this Website and all its content (collectively referred to herein as this "Website"). These Terms outline the rules and regulations guiding the use of rhinomoto.com located at https://www.rhinomoto.com. All materials/information/documents/services or all other entities (collectively referred to as content) that appear on the rhinomoto.com shall be administered subject to these Terms and Conditions. These Terms and Conditions apply in full force and effect to your use of this Website, and the use of this Website constitutes an express agreement with all the terms and conditions contained herein in full. Do not continue to use this Website if you have any objection to any of the Terms and Conditions stated on this page.
The following definitions apply to these Terms and Conditions, Privacy Statement, Disclaimer Notice and all Agreements: "User", "Visitor," "Client," "Customer," "You" and "Your" refers to you, the person(s) that use this Website. "rhinomoto.com", "We", "Our" and "Us", refers to our Website/Company. "Party," "Parties," or "Us," refers to both you and us. All terms refer to all considerations of rhinomoto.com necessary to undertake support to you for the express purpose of meeting your User needs in respect of our services, under and subject to, prevailing law of the state or country in which [WEBSITE NAME] operates (California). Any use of these definitions or other glossary in the singular, plural, capitalization, and/or pronoun are interchangeable but refer to the same.
Intellectual Property Rights
Other than the content you own and opted to include on this Website, under these Terms, rhinomoto.com and/or its licensors own and reserve all intellectual property rights of this Website. You are granted a limited license, subject to the restrictions entailed in these Terms and Conditions, for purposes of viewing this Website's content.
The content of this Website is not intended for use or distribution to any person or entity in any jurisdiction, geographical location, or country/state where such use or distribution will be contrary to the laws and regulations or subject rhinomoto.com to any form of registration, claims, demands, costs, liabilities, damages, or expenses.
The Website is intended for users who are at least 18 years of age. If you are under the age of 18, you cannot use or register to use this Website or its services without parental permission or consent. By agreeing to these Terms and Conditions, you have the necessary legal capacity to comply and be bound by these Terms and Conditions.
You may use this Website as permitted by these Terms and Conditions and may not use this Website for any purpose other than for which rhinomoto.com makes the Website and its services available.
Unless otherwise stated, rhinomoto.com and/or its licensors own the intellectual property rights for all content on rhinomoto.com. All intellectual property rights are reserved. You may access any Website content from rhinomoto.com for your personal use subject to restrictions set in these terms and conditions.
rhinomoto.com hereby restricts you from all of the following:
- Republishing any rhinomoto.com content in any media;
- Reproducing, duplicating, or copying any rhinomoto.com content ;
- Selling, renting, sublicensing, and/or otherwise commercializing any rhinomoto.com content;
- Publicly performing and/or displaying any rhinomoto.com content;
- Using this Website in a manner that is, or maybe, damaging and/or impacts user access to this Website;
- Using this Website contrary to the relevant rules, laws, and regulations of your country of residence, or in a manner that causes, or may cause, harm to the Website, or any person or business entity;
- Conducting data mining or any other similar activity concerning this Website, or while using this Website; and
- Using this Website to engage in any form of business advertising or marketing.
Specific areas of this Website may be restricted from user access, and rhinomoto.com may further extend such restriction to the entire Website, at any time, and in its sole discretion. Any user identification, security key, or password you may have on this Website are confidential, and you are responsible for maintaining such information confidentiality.
Linking and Hyperlinking Rights
We reserve the right to file requests that you remove all links or any particular link created by you that redirect to our Website, and you approve to immediately remove such links to our Website upon request. We may amend the terms and conditions of these linking rights at any time. By continuously linking to our Website, you agree to be bound to and follow the terms of this linking policy.
Feel free to contact us if you find any link on our Website that is offensive, and we may consider requests to remove such links. Still, we are not obligated to do so or respond to you directly or immediately.
Hyperlinking to our Content
Organizations such as search engines, government agencies, news organizations, and online directories may link to our Website without prior written approval. We may review other link requests from popular consumer and/or information specialists, charity organizations, internet portals, educational institutions, trade associations, and dot.com community sites. Any interested organization must inform and contact us for further information regarding our linking policy. However, such linking does not imply endorsement, sponsorship, partnership, or approval by us of any kind.
No use of our logo or other design intellectual property will be allowed for linking, except a trademark license agreement.
Link to third-party content
This Website may contain links to websites or applications operated by third parties. Please know that we do not control any such third-party websites or applications or the third party operator. rhinomoto.com is not responsible for and does not endorse any third-party websites or applications or their availability or content.
rhinomoto.com accepts no responsibility for adverts contained within the Website. You agree that you do so at your own risk when you purchase any goods and/or services from any such third party. The advertiser, and not us, remains responsible for such goods and/or services, and if you have any questions or complaints about them, you should contact the advertiser
In these Website Standard Terms and Conditions, "User Content" shall mean any audio, video, text, images, or other material or content you choose to display on this Website. Concerning user content, by displaying it, you grant rhinomoto.com a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it on any media.
User Content must be your own and must not be infringing on any third party's rights. rhinomoto.com reserves the right to remove any of your content from this Website at any time, without notice.
rhinomoto.com is permitted to monitor your activities on the Website and remove any user content considered inappropriate, offensive, contrary to applicable laws and regulations, or causes a breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to upload/input/publicize content on our Website and have the necessary legal capacity, license or consent to do so;
- Your content does not infringe any intellectual property right, including without limitation to copyright, patent, or trademark of any third party;
- Your content is true, accurate, current, complete, and relate to you and not a third party;
- Your content does not contain any libelous, defamatory, offensive, immoral, or otherwise illegal material which is an invasion of privacy; and
- The content will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You now grant rhinomoto.com a non-exclusive license to use, reproduce, edit and authorize others approved by us to use, reproduce and edit any of your content in any form, format, or media.
Disclaimers/Warranties/Limitation of Liabilities
rhinomoto.com Website is provided "as is," with all liabilities, and rhinomoto.com makes no express or implied undertakings, representations, or warranties, of any kind related to this Website or the content contained on this Website.
Rhinomoto.com does not make any endorsements, warranties, or representations about the accuracy, reliability, expertise, or completeness of any such content. You agree that reliance on any such content shall be at the User's risk. The rhinomoto.com periodically changes, adds, modifies, improves, or updates this Website's consent with or without prior notice. Under no circumstance shall rhinomoto.com be liable for any loss, damage, injury, liability, or expense incurred or suffered from the use of this Website, including, without limitation, any fault, error, omission, commission, delay, failure, interruption, deletion, alteration, disruption, cessation or incursion concerning such use by us, our affiliates or any third party. Under no circumstance shall rhinomoto.com or any of its partners and affiliates be liable for any direct, indirect, consequential, accidental, or special damages, even if rhinomoto.com has been advised against the risk or possibility of such damages. The User agrees that rhinomoto.com will not be liable for any conduct or behavior of the User arising from the use of this Website. As a result, the use of this Website and all or any of its content is at the User's sole risk.
In no event shall rhinomoto.com, nor any of its officers, directors, employees, and affiliates, be liable for any loss, injury, or damage arising out of your use of this Website, whether, under contract, tort, or otherwise, and rhinomoto.com, including its officers, directors, employees, and affiliates shall not be liable for any indirect, consequential or special liability arising out of your use of this Website.
As a condition for the use of this Website, the User agrees to indemnify rhinomoto.com and its affiliates to the fullest extent, from and against all actions, claims, liabilities, losses, damages, costs, demands, and expenses (including reasonable attorney's fees) arising out of the User's use of this Website, including without limitation, any claim related to the breach of any of the provisions of these Terms and Conditions. If dissatisfied with any or all of the content on this Website or any or all of its Terms and Conditions, the User may discontinue using this Website.
The provisions of these Terms and Conditions shall remain in full force and effect while you use the rhinomoto.com or its services. Users may terminate their use by following the instructions for terminating user accounts in your account settings or by contacting us at email@example.com.
We reserve the right and sole discretion to, and without notice or liability, deny access to and use of the Website (including blocking specific IP addresses) to any user for any reason including but not limited to breach of any representation, warranty, or Agreement in these Terms or any applicable law or regulation.
We also reserve the right, if, in our sole discretion, we determine that your use of the Website or its services is in breach of these Terms and Conditions or of any applicable law or regulation, to terminate your use of the Website and its services or delete your account and any or all of your content, without warning or prior notice. Suppose we terminate or suspend your account for any reason set out under this section. In that case, you are prohibited from registering and creating a new account under your name, or a false identity, or the expression of a third party. In addition to terminating or suspending your account, rhinomoto.com reserves the right to take appropriate legal action(s), including without limitation pursuing civil, criminal, and injunctive redress.
All correspondence made under this Agreement shall be in English.
Governing Law & Jurisdiction
The Terms and Conditions of this Website will be governed by and construed under the laws of the country or state in which rhinomoto.com operates. You hereby unconditionally submit to the non-exclusive jurisdiction of the courts located in California for the resolution of any disputes.
Suppose any of Term or Condition is proven to be unenforceable or void under any applicable law. In that case, such shall not render the entirety of these Terms and Conditions unenforceable or invalid. As a result, any such provision shall be deleted without affecting the remaining provisions herein. The provisions of these Terms and Conditions that are unlawful, void, or unenforceable are deemed severable from these Terms and Conditions and do not affect any remaining provisions' validity and enforceability.
Variation of Terms
rhinomoto.com reserves the right to revise these Terms at any time as it sees fit. By using rhinomoto.com, you are expected to review such Terms regularly to ensure you comprehend all the Terms and Conditions regarding the use of this Website.
rhinomoto.com reserves the right to assign, transfer, and subcontract its rights and/or obligations under this Agreement without any prior notification or consent required. Users shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms. Furthermore, a person who is not a party to these Terms and Conditions shall have no right to enforce any provision contained therein.
Preservation of Immunities
Nothing herein shall constitute a limitation upon the privileges and immunities of rhinomoto.com, which are specifically reserved.
Our failure to exercise any or all of these Terms and Conditions' provisions at any point in time shall not operate as a waiver of such right or provision.
These Terms and Conditions, including any legal notices and disclaimers on this Website, constitute the entire Agreement between rhinomoto.com and you concerning your use of this Website. Ultimately, this Agreement supersedes all prior agreements and understandings concerning the same